FAQ's

Frequently Asked Questions (FAQ)

1. Where is Meralda based?

Meralda is a U.S.–based brand dedicated to providing high-quality fashion and beauty products that blend style, comfort, and sophistication. All orders are processed through our secure U.S. fulfillment system and shipped worldwide.

2. How long does shipping take?

Processing usually takes 1–3 business days, after which your order will be shipped.
Delivery times vary depending on your location:

  • U.S. orders: 5–10 business days

  • International orders: 7–15 business days

You’ll receive a tracking number as soon as your order ships so you can follow your package every step of the way.

3. How do I track my order?

Once your order ships, you’ll receive a confirmation email containing your tracking link.
You can also track your order anytime through our Track Order page or by contacting our team at contact@shopmeralda.com.

4. Can I cancel or change my order?

We can make changes or cancellations within 48 hours of your purchase.
If your order has already been processed or shipped, it may no longer be possible to modify or cancel it. Please reach out as soon as possible to contact@shopmeralda.com and we’ll do our best to assist you.

5. What if my item arrives damaged or defective?

We’re so sorry if that happens!
Please contact us immediately with photos of the damaged or defective item. We’ll send you a replacement or process a refund according to our Refund Policy.
Your satisfaction is our top priority.

6. What if my package is lost or delayed?

If your package hasn’t arrived within the estimated delivery window, contact us at contact@shopmeralda.com.
We’ll quickly investigate with our shipping partners and make sure you’re taken care of — whether that means reshipping your order or issuing a refund.

7. Are my payments secure?

Absolutely. Meralda uses SSL-encrypted checkout and partners with trusted payment processors such as Shopify Payments, PayPal, Apple Pay, and Google Pay.
Your payment information is 100% protected and never stored on our servers.

8. Do you offer refunds or returns?

Yes — we offer refunds within 30 days of delivery for eligible items.
Please refer to our Refund Policy for full details or contact our support team to start your request.

9. How can I contact customer support?

You can reach our friendly support team anytime at:
📧 support@shopmeralda.com

We aim to respond to all messages within 24 hours (excluding weekends and holidays).